Shipping policy
All standard orders are processed within 2-4 business days.
During new drops, holidays, or high-volume periods, processing may extend to 5-7 business days.
Custom, personalized, and Atelier pieces are made to order. Please allow 10-21 business days for creation before shipping. These items are final sale.
Once shipped, most orders arrive within:
- Standard: 3-7 business days
- Expedited: 2-3 business days
Delivery times may vary due to carrier delays.
Please note:
- Incorrect Addresses - We are not responsible for orders shipped to incorrect addresses entered at checkout. If your order has not shipped, email us immediately at orders@tifftcollective.com.
- Lost or Stolen Packages - Once a package is marked Delivered by the carrier, we cannot replace or refund it. For lost packages, please contact the carrier to open a claim.
- Damaged Items - If your order arrives damaged, contact us within 7 days with photos, an explanation, and your order number. We will replace the item at no cost.
Contact Us
For all shipping questions or concerns, contact us at orders@tifftcollective.com